Promo code is valid on orders above $100 and must be entered at the Checkout to apply.
Promo code is only valid at www.wahu.co.nz and cannot be used at a retailer or stockist stores.
Promo code is a single use only and cannot be used in conjunction with any other promotions. Not valid on sale items.
Elephanta Marketing Limited NZBN 3148101383062 does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Crown & Andrews Pty Ltd reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Elephanta Marketing Limited websites (including www.wahu.co.nz) offer on-line purchasing. Orders via phone, fax or email will not be accepted.
All New Zealand domestic customers and deliveries sent to New Zealand delivery addresses from the website will be subject to New Zealand GST.
The rate of New Zealand GST is 15%.
Elephanta Marketing Limited will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Elephanta Marketing Limited
Elephanta Marketing Limited Ltd reserves the right to change any or all of the following, at any time:
- Shipping rates charged to any destination;
- Delivery method;
- Carrier or shipping provider.
We aim to dispatch orders on the next business day.
Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.
If any items cannot be fulfilled from your order we will contact you via email.
Elephanta Marketing Limited does not offer international shipping.
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Elephanta Marketing Limited, as soon as possible. Please see Returns or Exchanges Policy for more information.
Elephanta Marketing Limited reserves the right to change prices without notice.
All prices and orders are displayed and processed in New Zealand Dollars (NZD) and will include Goods and Services Tax (15% GST) for all orders being delivered within New Zealand unless otherwise stated.
Swim Vests are eligible for exchange online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in an unused condition.
To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, To obtain a copy of this form
To ensure the preferred item for exchange is held whilst the returning order is in transit, email info@elephanta.co.nz in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.
Name
Phone Number
Email Address (if different than sending address)
Order Number (Situated on your invoice)
Desired Item for exchange (Item Name, Size, Colour)
Refunds can be issued on Swim Vests made online on www.wahu.co.nz only. Refunds for Swim Vests purchased on www.wahu.co.nz are not accepted in our retail stockists’ stores.
Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.co.nz) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.
All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.
All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.
The customer is entitled to choose a replacement or full refund if the item is faulty, wrongly described or not of merchandisable quality.
Unit C5, 27 Smales Road East, East Tamaki, Auckland 2013, New Zealand
Elephanta Marketing Limited reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a Elephanta Marketing Limited Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the items arrival at the Elephanta Marketing Limited Head Office.
PLEASE NOTE:
a) Elephanta Marketing Limited will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the return shipping and handling charge.
c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
d) You need to send the original or a copy of receipt with your order.
e) In the event that your product is lost in transit, Elephanta Marketing Limited will not be held liable and therefore recommends that you send all returns via Registered Post.
f) We ask that you allow 7 business days from the day you return your package for your account to be credited.
If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned in an original condition with tags intact; otherwise the retail price will be deducted from the refunded amount.
There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.
Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.
Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.
In the event that an item is listed at an incorrect price or with incorrect information, Elephanta Marketing Limited reserves the right to withdraw an item from sale, and to refuse or cancel orders.
Elephanta Marketing Limited will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.
Elephanta Marketing Limited
NZBN 3148101383062
Unit C5, 27 Smales Road East, East Tamaki, Auckland 2013, New Zealand
PHONE | (+64 9) 972 0476
EMAIL | info@elephanta.co.nz
