Ordering

o    What if the item I am looking for is not shown on the website?

o    Can I order by phone, fax or email?

o    What forms of payment do you accept?

o    Is it safe to use my credit card on wahu.com.au?

o    What if my credit card shows multiple charges?

o    How do I use a promotional code?

o    How do I use an Online Gift Voucher?

o    Can I make a change to an existing order?

o    How can I track the status of my order?

o    How do I cancel my order?

Returns & Exchanges

o    Can I return an item?

o    What is the return policy for sale items?

o    Do you pay for my return shipping?

o     If I purchase online can I return or exchange at one of your stockists?

Shipping

o    How much does shipping cost?

o    How will my order be shipped?

o    Do you ship Internationally?

o    What happens if my order does not arrive?

Promotions & Special Offers

o    What do I need to know about Promotions?

Gift Cards

o    Do you offer Gift Cards?

Can I return an item?

We understand selecting the right size online can be a difficult one. For this reason, for our Swim Vests only we welcome an exchange on full priced items on online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in their packaging in an unused condition. Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for exchange or refunds; unless faulty, wrongly described or not of merchandisable quality.

Click Here to download Return & Exchange Form.

Do you pay for my return shipping?

Please be advised that all postage and handling costs will be incurred by the purchaser.
Faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review we will credit the cost of postage back to you. Crown & Andrews Pty Ltd does not take any responsibility for returns lost in transit.

If I purchase online can I return or exchange at one of your stockists?

No, returns and exchanges can only be made at wahu.com.au

How much does shipping cost?

All orders will have the applicable postage charge applied to the cart at the checkout process. Customers may choose to upgrade to eParcel Express and the appropriate charge option is displayed.

How will my order be shipped?

We use Australia Post eParcel and eParcel Express for all Australian addresses

Do you ship Internationally?

Crown & Andrews Pty Ltd does not ship internationally.

What happens if my order does not arrive?

Please contact customerservice@wahu.com.au

What do I need to know about Promotions?

Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer.
One time use promotions, e.g. gift vouchers, must be used in their entirety in a single purchase.
Promotions cannot be applied to previously placed orders or to orders that have been adjusted.
Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item.
Free Promotional merchandise offers upon meeting minimum spend requirements are only available until stocks last. An alternative will not be provided where stock is no longer available.Crown & Andrews Pty Ltd at its sole discretion, extend or terminate a promotion at anytime.

All Terms and Conditions on current promotions can be found by clicking here.

We understand selecting the right size online can be a difficult one. For this reason, for our Swim Vests only we welcome an exchange on full priced items on online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in their packaging in an unused condition. Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

Click Here to download Return & Exchange Form.